How to "manually" create a ticket?

2. Enter the Business Unit that will be addressing the supplier (typically the Business Unit that "owns" the material).

3. Enter the material number:

4. Enter the vendor (= the supplier that will be addressed to rework/replace the material):

5. Enter the order number, this can be a Purchase Order (PO) or Production Order (ProdOrd).

Or enter "n/a" (not applicable) if not relevant (e.g. for "Request for Rework").

6. Enter the total quantity to which the ticket is applicable (typically PO or ProdOrd quantity):

7. Click on below:

8. Enter the number of materials checked/tested (of the PO or ProdOrd):

9. Enter the number of materials that are non-conform (of the PO or ProdOrd):

10. Click on below:

11. Fill-in the Non Conformity Subject (a very brief & clear description of the non-conformity):

E.g. Dimension NOK, Defect LED, Packaging NOK, Wrong version,..

13. Enter where the non-conformity has been detected:

14. Add a brief description of the non-conformity (this can be edit in the ticket):

15. Click-on "Take over" to assign the ticket to yourself:

16. If required, update the ticket body via More > Edit:

16. If required, add pictures or other attachments to the ticket, see here.

17. Set the Non-Conformity tag, see here:

18. When materials are returned, enter the quantity returned:

19. Set the field "Status of correction" depending on the status of the ticket (see here):

20. Communicate the ticket to the supplier, by pressing the button "Send to Supplier".

21. Review the supplier Quality contact(s) in the To:

22. If required, add internal stakeholders in Cc (e.g. the Supplier Quality Engineer, the Planner, the involved R&D Engineer,..).

23. Press the button "Send Email"

Creation date: 31/01/2022 13:46 Updated: 04/05/2023 09:46