What is the definition of the Non-Conformity "Tags"?
TBD (default) - To Be Defined
No Non-Conformity tag has been assigned yet.
Complaint - The supplier has caused a major Non-Conformity
The Non-Conformity must be tackled via:
1. A corrective action (rework, replacement or credit of the non-conform materials)
2. Investigation of the root cause.
3. Feedback of actions taken to avoid the Non-Conformity for upcoming deliveries (batch/PO to be communicated).
Above feedback is requested to the supplier via the link to the NCR.
Follow-up is mandatory; Complaints must be tackled by the supplier.
No Non-Conformity tag has been assigned yet.
Complaint - The supplier has caused a major Non-Conformity
The Non-Conformity must be tackled via:
1. A corrective action (rework, replacement or credit of the non-conform materials)
2. Investigation of the root cause.
3. Feedback of actions taken to avoid the Non-Conformity for upcoming deliveries (batch/PO to be communicated).
Above feedback is requested to the supplier via the link to the NCR.
Follow-up is mandatory; Complaints must be tackled by the supplier.
Note1: A Complaint can be made not only on goods that are still within warranty, but also on goods that are outside warranty (in this case, a rework can be invoiced).
Note2: Even if only 1pce of a batch/PO is non-conform (caused by the supplier), tag is "Complaint".
Remark - The supplier has caused a minor Non-Conformity
The Non-Conformity is either only applicable on one or a few parts, or it is acceptable for already delivered parts only.
It is communicated as a Remark to the supplier, so he could update his process to avoid it for new deliveries.
Follow-up is not mandatory; Remarks can be closed after they have been sent (there's no need to wait for supplier feedback).
If the Remark is not tackled by the supplier for new produced parts, it can result in a Complaint for new deliveries.
Request for Rework - Televic has caused the Non-Conformity and wants to send back the parts for rework or update.
Example 1: Scratches occured during Assembly and it's cheaper to re-paint the parts than order new parts.
Example 2: Due to a mistake in the Televic specification (drawing), the parts need to be sent back to the supplier for rework.
Remark - The supplier has caused a minor Non-Conformity
The Non-Conformity is either only applicable on one or a few parts, or it is acceptable for already delivered parts only.
It is communicated as a Remark to the supplier, so he could update his process to avoid it for new deliveries.
Follow-up is not mandatory; Remarks can be closed after they have been sent (there's no need to wait for supplier feedback).
If the Remark is not tackled by the supplier for new produced parts, it can result in a Complaint for new deliveries.
FAI-report (if this tag is selected, the field "FAI-result" must be set)
See WI_QA_10_E-MaterialReleaseFlow(FAI).
Request for Rework - Televic has caused the Non-Conformity and wants to send back the parts for rework or update.
Example 1: Scratches occured during Assembly and it's cheaper to re-paint the parts than order new parts.
Example 2: Due to a mistake in the Televic specification (drawing), the parts need to be sent back to the supplier for rework.
Example 3: The Televic specification is updated (revised) and need to be sent back to the supplier for retrofit (this is organized by Planning, not by Supplier Quality).
In above cases the supplier is allowed to invoice the rework/retrofit.
In above cases the supplier is allowed to invoice the rework/retrofit.
Attention; upon delivery, the "Request for Rework" must be provided (by the person to whom the ticket is assigned) to incoming inspection for inspection (if the rework has been correctly performed). In case of retrofits (e.g. from 1.03 to 1.04) the delivery will by default not be provided to R&D for FAI - as there's no Goods Receipt via SAP.
See also here.
Televic Internal - Televic has caused the Non-Conformity and will take actions internally to solve it.
Example 1: The production file is missing, no inspection could be performed.
Example 2: The drawing was not up-to-date (some changes were communicated to the supplier, without updating the drawing).
Televic Internal - Televic has caused the Non-Conformity and will take actions internally to solve it.
Example 1: The production file is missing, no inspection could be performed.
Example 2: The drawing was not up-to-date (some changes were communicated to the supplier, without updating the drawing).
See also here.
Cancelled - There is no Non-Conformity
The Non-Conformity has been cancelled.
Example: when the part actually is within specification after more thorough investigation.
The Non-Conformity has been cancelled.
Example: when the part actually is within specification after more thorough investigation.
Concession - The supplier has informed Televic of a non-conformity before delivery, which Televic accepted "by exception" on a limited number of products or batches (or Purchase Orders) (product serial numbers or batches to be registered in the ticket).
- This Non-Conformity Tag can be used to register the concession agreement with the supplier via a ticket. This ticket cannot be sent to the supplier, it is only for Televic internal archiving.
- Concessions can only be given by R&D/NPI or Supplier Quality in Televic Izegem. They cannot be granted to suppliers by Subcontractors (e.g. Televic Bulgaria,..).
- No update needed of requirement/specification (by R&D/NPI), as the concession is only applicable on a limited number of batches (or Purchase Orders).
- If the concession is not temporary, but for all future deliveries, the requirement/specification must be updated (by R&D/NPI).
- The field Non-Conformity detected at should be set to Supplier.
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