How to select the Error code (= ticket category)?

When creating a ticket, the Error code must be selected:

The Error code subsequently saved on the ticket (in jitbit-sqmtool.televic.com) as ticket category:

The root (master) file with all Error codes listed is FR_PRD_24_E_ErrorCodes.xlsx.

A presentation (training) how to find the correct Error code; Error codes (FR_PRD_24_E_ErrorCodes).pptx (copy attached).

Creation date: 14/07/2023 09:54 Updated: 14/07/2023 10:01

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	Error codes (FR_PRD_24_E_ErrorCodes).pptx 2 MB