How to register the supplier RMA-number and/or the DQM ID-number in a ticket?

Where available, add below to the "Ticket Subject":

- Supplier RMA-number (*)

- DQM ID-numer

Example:

(*) The reference number communicated by the supplier to allow return of the defective unit(s) from Televic to the supplier.  RMA-number = Return Material Authorisation Number.

Note1: Purpose of registering these in the ticket "Subject", is to make it more easily to go through open tickets;

- with the supplier or;

- with the Customer Service dept. of the involved Televic BU.

Note2: As we prefer to keep the number of fields in jitbit-sqmtool.televic.com limited, for the moment no new field for these items will be added in jitbit.