How to define the ticket priority?

Definitions to assign a "priority" to a ticket:

Low: Rejected quantity ≤ 3% (very limited number of rejects)
Normal: Default
High: Management must be informed (Operations Manager, (Supplier) Quality Manager, Procurement Manager) and/or impact on customer where ~daily follow-up is required
Critical: Criteria for "High" + Field recall

Creation date: 23/07/2021 13:48 Updated: 23/07/2021 14:01

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