Issue that "replying supplier" Email is not added to a ticket

In case a ticket is communicated to the supplier via supplier Email address A, B,.. (contacts in SAP),

and the supplier (A, B,..) forwards the ticket to supplier Email address X, then:

- All ticket subscribers will be notified of a reply (to s.support3@televic.com) from X.

- X will (by default) not be added to the ticket

This means that - when replying to the Email from X - you have to manually add the Email address of X to the ticket!

Note1: If this frequently happens with the same supplier, this can be avoided by adding the supplier Email address X to the supplier contacts in SAP (see here) (and delete A or B - as max. 2 contacts are allowed).

Note2: As this cannot be easily fixed via settings in Jitbit (for security reasons), and as this does not occur often, it has been agreed with IT (STF) to keep it this way.

Creation date: 25/05/2020 10:59 Updated: 25/05/2020 10:59